AUTHENTICITY VERIFICATION

Authenticity verified by Entrupy!

All items come with original receipts or with Entrupy certificate of authenticity backed with their financial guarantee.

Trusted globally, Entrupy supports businesses for whom trust is mission-critical. Learn more about their state of the art authentication process here:
https://www.entrupy.com

Verified Authentic by Entrupy

Authenticity verification

F.A.Q

Are these items authentic?

Yes, all items are authentic and verified by Entrupy. See Verified Authentic by Entrupy

How do you authenticate the products?

Learn more here: Entrupy authentication

How do you keep the price affordable?

These items are preloved, meaning they are gently used or second hand products.

Do you have a physical store?

no, we do not. We operate completely online with amazing pop up shops and trade shows. Know where to find us: Pop Up Show Schedule

PRODUCT CONDITION RATING

We try our best to take photos that depict the overall condition of the unique item for purchase.

On top of this we add a quality rating as to the condition of the item. Our scale is from (N) New to (B) Well Loved, with detailed explanation of each category. Here is a breakdown:

(N) New (with tags): – Item has never been worn, or comes with its original tags and packaging. Item is as good as new because it is!

(S) Mint (without tags): The item is in excellent condition. Mint condition means item may have been taken out of box for photos, used once or twice but no signs of wear at all, period. Like new, but at a better price!

(SA) Gently Used: The item is in very good condition! Item shows very light signs of wear. It looks like it has been worn a few times and may have minor corner rubbing, light leather tanning, some marks indicative of use. But no holes, rips or stains.

(A) Used: The item is in good condition! Item shows medium signs of wear. It may have very light staining or discolouration. Item may have rubbed corners, medium leather tanning, stain marks with some, but very few noticeable discoloration or snags. No rips or holes.

(AB) Well Used: It is clear that this piece is used, however it still looks great. The item is showing apparent signs of wear. Item shows visible scratches, rubbed corners, leather tanning darkening, inside/outside stains, discoloration. It might have small holes, stains, or rips in less noticeable places. It might have some light pilling. This might be a vintage piece that has been greatly used by its previous owner and it shows!

(B) Well Loved: This item shows that it has been carried by the previous owner, almost on a daily basis. The item is well love and have been through it all! These are rare for us to carry but sometimes, we like a little bit of a back story.

Please check the details in the picture and the condition rating guide before purchase.

Please do not hesitate to ask us any questions regarding the products ratings.

Closet Tour!

RETURNS

Do you accept returns?

No, we do not accept returns.

Returns

Due to the nature of our pre-loved vintage items, ALL items are sold AS IS. Please make sure to review all of the product photos and information pertaining to the item before purchase. WE DO NOT ACCEPT RETURNS.

Please get in touch if you have questions or concerns about your specific item. You can always contact us for any return question at info@mytrueluxe.com.

My item is damaged, what should I do?

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

You can always contact us for any damage or issues at info@mytrueluxe.com.

SHIPPING

Do you offer free shipping?

Yes, for items weighing up to 5 lbs.

Standard Shipping: Free standard shipping with signature within mainland USA for items up to 5 lbs, unless otherwise specified or if you choose rush delivery.

Rush Delivery: Surcharges applies to rush delivery and oversized items and will be calculated at checkout.

How do you calculate for shipping?

For items greater than 5 pounds, we utilize the standard USPS postal measurement and we calculate shipping depending on the total weight of the product.

Do you ship internationally?

No, not at his time.

International Shipping: My True Luxe currently does not ship internationally but stay tuned for future updates!

READ OUR

POLICIES

Disclaimer

My True Luxe 💎 stand independently as a reseller of luxury brands. We are not affiliated with any companies. The names of these companies, as well as related names, marks, emblems, brands, and images, are registered trademarks of their respective owners.

USA registered seller. Minority and woman-owned small business. Your purchase supports sustainability, diversity and our dreams for the future.✨

Privacy Policy

Information Collection And Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

Email address
First name and last name
Phone number
Address, State, Province, ZIP/Postal code, City
Cookies and Usage Data

Usage Data

We may also collect information how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Shipping Policy

Processing: Orders takes between 1-2 days.

Tracking: You will be provided with a tracking number where you can track the status of your parcel upon shipping.

Insurance: My True Luxe will insure your luxury purchases whilst in transit with our courier.

Delivery: Signature upon delivery. Unfortunately we cannot deliver to P.O Boxes as all deliveries require signature.

Standard Shipping: Free standard shipping with signature within mainland USA for items up to 5 lbs, unless otherwise specified or if you choose rush delivery.

Rush Delivery: Surcharges applies to rush delivery and oversized items and will be calculated at checkout.

International Shipping: My True Luxe currently does not ship internationally but stay tuned for future updates!

Return Policy

Terms & Conditions

This website is operated by My True Luxe. Throughout the site, the terms “we”, “us” and “our” refer to My True Luxe. My True Luxe offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

My True Luxe is a business in the e-commerce and retail industry that provides a reselling and consignment service between seller and buyer.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Conditions”), including those additional terms and conditions and policies referenced herein and /or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and / or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of this site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools that are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and / or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

FAQ | INFO

At My True Luxe 💎, we’re all about keeping things transparent, from authenticity and pricing to shipping and returns.

Whether you’re wondering how we source and authenticate our iconic designer pieces, our product condition ratings or need tips on scoring that vintage Chanel before someone else snags it, our FAQ | INFO section has you covered.

Dive in and get the inside scoop on all things luxe. And hey, if you don’t find what you’re looking for, hit us up. We love a good chat!

Got questions? We’ve got answers!

Here at My True Luxe 💎 we’re ready for all your burning questions and vintage designer dreams. 🌱

Slide into our DMs or hit us up here. We’re here for it. 💃

Reach out on our socials for a faster response, but if you message us here, give us two business days to work our magic. ✨

In the meantime, check out our FAQ | INFO section—because chances are, we’ve already spilled the tea.